We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say.
We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received.
We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample.
We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
Our PPG and Practice Surveys
Patient Participation Group (PPG) is normally made of practice staff and patients that are representative of the practice population.
In some cases, the PPG could be facilitated by patients with no practice involvement.
The main aim of the PPG is to ensure that patients are involved in decisions about the range and quality of services provided and, over time, commissioned by the practice.
Using the PPG, GP practices are encouraged to promote the proactive engagement of patients and to seek views from practice patients through the use of local practice surveys.
The outcomes of the engagement and the views of patients are published below if this practice has a PPG.
National Patient Survey
The information below is taken from the 2018/2019 GP Patient Surveys.
People registered at general practices across England were asked how easy or difficult it is for patients to see or speak to a doctor at their practice.
The results for this practice are depicted below.
More detailed results from the GP Patient Survey 2018/19 are available from the GP Patient Survey website at: www.gp-patient.co.uk.
The proportion of patients who felt that their needs were met during their appointment at the surgery
79% of patients felt that their needs were met during their appointment at the surgery
The proportion of patients who were involved with their treatment and care
81% of patients said they were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment
The proportion of patients who said that they felt they were treated with care and concern
89% of patients said they felt they were treat with care and concern during their appointment by the professional that saw them
The proportion of patients who said that they felt totally satisfied with the outcome of their appointment
74% of patients said that they felt totally satisfied with the outcome and